Details
 

04/25/2017

Wyandot County Child Support Case Manager

Wyandot CDJFS

WYANDOT COUNTY
DEPARTMENT OF JOB AND FAMILY SERVICES
VACANCY POSTING - CLASSIFIED SERVICE

DATE:  April 24, 2017

CLASSIFICATION:  30143, Child Support Case Manager

POSITION CONTROL NUMBER:  10009.0

CATEGORY:  Full-time Permanent- Six (6) Month Probationary Period

PAYRANGE:  28

RATE:  $17.01 - $20.65 Per Hour, Plus Longevity & Educational Supplements

Interested applicants should respond in writing to Director Jason A. Fagan by 4:00 P.M. on April 28, 2017.
Written response to include the following:
Resume with Cover Letter
Brief summary of your ability to meet the minimum qualifications

Wyandot County is an Equal Opportunity Employer
Wyandot County is a Drug-Free Workplace
ADA Accessible

POSITION DESCRIPTION

JOB DESCRIPTION AND WORKER CHARACTERISTICS
Job Duties in Order of Importance and Minimum Acceptable Characteristics: Knowledge, Skills, and Abilities

ESSENTIAL FUNCTIONS OF THE POSITION:

60% Manages child support cases in accordance with federal, state, & local laws & procedures: enters information into Support Enforcement Tracking System (SETS)*; conducts case audits to validate case arrears & SETS* balances; validates IRS and/or State offset information; schedules, processes & conducts administrative child support reviews; attends administrative & judicial mistake-of-fact hearings; gathers information for paternity establishment actions; schedules genetic testing; completes & submits acknowledgement of paternity affidavits to central paternity registry; participates in administrative support hearings; calculates child support orders using child support guidelines worksheet*; documents all actions taken on cases; completes case narrative in SETS*; manages written & statistical reports; processes impound orders in SETS*; collects and receipts in-house child support collections; refers obligors to agency PRC program; performs complex financial functions in coordination with CSPC*; answers inquiries from clients & general public on child support issues. Exhibits regular and predictable attendance. Conducts self in a professional manner at all times. Respects agency and client confidentiality principles.

30% Prepares items (e.g. documentation, case information, affidavits) as requested by attorney for use in court enforcement actions, judicial paternity actions & judicial support establishment actions.  Processes and researches enforcement measures (e.g., FIDM, license suspension, imposition of jail sentence).  Compiles & submits initial documentation for interstate actions; contacts state agencies to monitor on-going interstate actions. Processes incoming requests for registration & enforcement of other states' orders. Manages CSNET reports & interstate reconciliation.

5% Testifies in court (e.g., show cause, imposition of sentence, pre-trial, judicial support establishment, judicial default, and paternity hearings).  Completes emancipation process and documentation as required by court.

5% Keeps abreast of changes in child support program, laws, policies and procedures. Attends trainings, conferences, workshops and seminars. Utilizes Child Support Enforcement Manual. Participates with Supervisor in establishment of policy and procedures for unit. Completes special projects as assigned. Other duties as assigned.

Knowledge of:  Computer operations (e.g., CRIS-E; SETS);* Office practices and procedures pertaining to child support programs;* Federal, state, and local laws, rules, guidelines and regulations regarding child support programs; Intermediate level mathematical principles; Judgment Entries; Paternity test procedures; Investigative practices; Preparation of evidence for child support fraud cases in court; Expert witness practices and procedures.

Skills in: Typing; Word processing; Organization; Writing; Oral communication.

Ability to:  Perform a wide variety of interrelated or nonstandard procedural assignments; Perform intermediate mathematical operations (addition, subtraction, multiplication, and division of fractions, decimals, and percentages); Prepare correspondence; Gather, collate and summarize data; Explain legal or technical material to others; Use computers (e.g., CRIS-E; SETS)*; Determine if changes to child support are justified. Extract information from various sources; Prepare evidence of child support fraud collected during the course of the investigation; Act as an expert witness; Read, copy, and record figures;

*Developed after employment
*Valid Ohio Driver License

Completion of two years technical training or undergraduate major core coursework in
in criminology, social work, psychology or related field.

- Or two years experience in performing child support functions to include conducting
investigations to locate absent parents, establishment of paternity, and enforcement of
child support orders.

- Or one course or six months experience in interviewing techniques, one course or six
months experience in business math, one course or six months experience in case
preparation techniques, one course or six months experience in techniques of writing,
and one course or six months experience in typing, keyboarding or word processing.

Or education, training and/or experience in an amount equal to the Minimum
Qualifications stated above.

Unusual Working Conditions/Hazards

The position does not require any unusual physical effort or exertion. As most investigations
are conducted in-house, there is usually no physical danger to the employee. Irate clients and
other persons contacted in the course of the investigation could present a hazard. However,
serious problems occur infrequently.

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