Details
05/30/2017
Clark County Child Support Case Manager
Clark CDJFS/Child Support
Position Title: Child Support Case Manager
Location/Department: Job & Family Services/ Child Support
Supervisor: Case Manager/Investigator Supervisor 1
Hourly Starting Pay Rate: $14.18
Pay Range: D
Classification: Full-time, Classified, Non-exempt
Date Issued: May 26, 2017
Application Deadline: June 9, 2017 at 4:30 p.m.
This position is in the Bargaining Unit.
POSITION DESCRIPTION:
In the Child Support Enforcement Division, the successful candidate will be responsible for enforcement activities of assigned cases. The individual selected will have strong customer service skills, both in person and over the telephone. The position requires the ability to communicate effectively with a wide variety of individuals—customers, employers, and the court. The individual selected will update case files, review cases for administrative actions, utilize computer programs, conduct walk-in interviews, and telephone calls to obtain information about cases. The individual will need to work in a variety of computer systems (SETS, Microsoft Office Word, Access, and Excel). The individual selected may be required to testify in court.
MINIMUM QUALIFICATIONS:
Completion of two years technical training or undergraduate major core coursework in criminology, social work, psychology, or related field; Or two years’ experience in performing child support functions including: conducting investigations to locate absent parents, establishment of paternity, and enforcement of child support orders; Or one course or six months experience in interviewing techniques, one course or six months experience in business math, one course or six months experience in case preparation techniques, one course or six months experience in criminal courts, proceedings, one course or six months experience in techniques of writing, and one course or six months experience in typing, keyboarding or word processing.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
PREFERRED QUALIFICATIONS:
- Familiarity with CSEA program.
- Must be proficient in use of Word and must be able to quickly learn other computer programs as needed.
- Able to represent the agency effectively and professionally.
- Ability to communicate effectively in writing and orally with diverse groups.
- Experience in problem solving, managing change, and conflict resolution.
- Ability to manage diverse tasks.
Note: Additional consideration may be given for years and types of experience and education beyond the
minimum and preferred qualifications, knowledge, skills, and abilities.
BENEFITS:
12 Paid Holidays, Ohio Public Employees Retirement (OPERS), Health, Dental, and Vision Insurance, Disability and Life Insurance, Tuition Reimbursement, Sick and Vacation Leave and Opportunities for Growth and Promotion
Applicants interested in the above named position are to submit an employment application, resume and letter of interest to the Springview Government Center, C/o Clark County Personnel Office, 3130 East Main St., Springfield, Ohio 45505, fax to (937) 328-2486, or email hr@clarkcountyohio.gov. Please be sure to specify skills and experience applicable to the position for which you are applying. Interested CCDJFS employees must submit a current resume and a letter of interest. Applicants needing accommodation in completing this application, please contact the County Personnel Office at (937) 521-2018. Applications may be obtained in the Personnel office or online at Click Here
*Applicants needing accommodation for completing application or interview,
please contact the Personnel Department at 937.521.2018.
CCDJFS is an Equal Opportunity/ADA Compliance Employer, M/F V/H
CCDJFS does not discriminate on the basis of race, color, national origin, ancestry, sex, genetic information, sexual orientation, religion, age, disability or military status.
