Clark County Eligibility/Referral Specialist 2
Clark CDJFS/BenefitsPlus Division
Position Title: Eligibility/Referral Specialist 2
Location/Department: Job & Family Services/ BenefitsPlus Division
Supervisor: Eligibility/Referral Supervisor 1
Hourly Starting Pay Rate: $14.76
Pay Range: D
Classification: Full-time, Classified, Non-exempt
Date Issued: April 12, 2018
Application Deadline: April 19, 2018 at 4:30 p.m.
This position is in the Bargaining Unit.
GENERAL JOB RESPONSIBILITIES:
In the BenefitsPlus division, interviews applicants to determine their initial eligibility for one or more agency programs or services, conducts interviews and/or assessments of clients and/or applicants for a variety of programs and seeks to resolve barriers to employment. Maintains communication with ongoing clients to determine their continued eligibility for assistance. Performs miscellaneous tasks associated with the duties of the Eligibility/Referral unit (e.g., files; scans records, answers telephones). Refers potential fraud issues for investigation. Prepares letter of notification to customers regarding change in status of their case; may appear at state hearings; may answer routine inquiries regarding programs from general public, other community agencies or officials. This position requires the ability to work in a fast-paced pressured environment, maintain accurate records, the ability to multi-task and remain calm and professional at all times.
- High School Diploma or GED required
- Employment experience in a position requiring interaction with the public
- Post-secondary education in a Human Services related field.
- Excellent customer service skills.
- Familiarity with local resources and service agencies.
- Ability to analyze and solve problems.
- Must be proficient in use of Word and must be able to quickly learn other computer programs as needed.
Note: Additional consideration may be given for years and types of experience and education beyond the minimum and preferred qualifications, knowledge, skills, and abilities.
- 12 Paid Holidays
- Ohio Public Employees Retirement (OPERS)
- Health, Dental, and Vision Insurance
- Disability & Life Insurance
- Tuition Reimbursement
- Sick & Vacation Leave
- Opportunities for Growth & Promotion
UNUSUAL WORKING CONDITIONS/HAZARDS:
The incumbent is responsible for placing clients into appropriate programs and keeping track of their progress. However, they are not directly responsible for the safety of others. Additionally, the incumbent works in an office setting where the probability of injuries is low. The office setting, like most offices, may be slightly dirty or noisy at times. In addition, the incumbent could be exposed to contagious diseases while working with clients. The incumbent may occasionally interact with angry or hostile clients.
Applicants interested in the above named position are to submit three documents: a completed Clark County employment application, a resume and letter of interest to the Springview Government Center located at 3130 East Main St., Springfield, Ohio 45505, fax to (937) 328-2486, or email email@example.com. Please be sure to specify skills and experience applicable to the position for which you are applying. Interested CCDJFS employees must submit a current resume and a letter of interest. Applicants not submitting all three documents will not be considered. Applications may be obtained in the Personnel Office at Springview Government Center, on-line at Click Here or at the CCDJFS on Lagonda Ave. in Springfield.
*Applicants needing accommodation for completing application or interview, please contact the Human Resource department at 937.521.2015.
CCDJFS is an Equal Opportunity/ADA Compliance Employer, M/F V/H CCDJFS does not discriminate on the basis of race, color, national origin, ancestry, sex, genetic information, sexual orientation, religion, age, disability or military status.