Annual Training Conference

INSPIRE

May 8-9, 2025

Hyatt Regency Columbus


Frequently Asked Questions

If you have questions about the OJFSDA Annual Training Conference, we have answers. Our frequently asked questions provide quick and easy access to the information you need. Should you be unable to find your answer here, please contact us.

GENERAL


Who should attend?

The conference welcomes participation from agencies beyond county job and family services. Standalone children services, child support, workforce agencies, and other community partners are encouraged to attend.


What kinds of training sessions can I expect from the conference?

Alongside an engaging keynote, the conference offers 65+ breakout sessions led by experts in program development, policy implementation, and key issues. Topics cover competency development, fiscal management, workforce strategies, public assistance programs, Medicaid initiatives, human resources practices, and more!


Are continuing education credits offered? 

No, continuing education credits are not offered as a standard part of attending the conference. While some sessions may occasionally satisfy specific state training requirements, attendees should not expect to earn continuing education credits.


Are certificates of attendance offered?

Yes, attendees can request a certificate of attendance from the onsite help desk during the conference. These certificates are emailed to the requester within two weeks after the conference.


What is the conference dress code?

The dress code is business casual. Though we do our best to maintain a comfortable temperature, it is advisable to dress in layers for your personal comfort.

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REGISTRATION


When does event registration open for attendees?

Registration to attend the conference opens approximately two months before the event. Complete details, including rates and registration link are available on the 'Register' tab or at ojfsda.org/register.

 

When does registration open for sponsors and onsite exhibitors?

For those interested in sponsoring and/or exhibiting at the event, registration to support the conference opens annually in January. More information, including available opportunities and registration link can be found on the 'Sponsor or Exhibit' tab or at ojfsda.org/sponsor.


Do I need to register?

Yes, if you plan to attend session(s) as a participant. This includes speakers attending sessions other than their own, sponsors using their complimentary registrations, and team members observing presentations.

No, if you are a speaker only presenting your own sessions, or an onsite sponsor or exhibitor preferring not to participate in sessions or to attend based on seat availability.


Why is registering for the sessions I want to attend so important?

Your registration directly impacts how we organize the event! Session rooms are assigned based on how many people sign up, which helps us create a comfortable environment for both leaders and learners. Attendees are expected to attend the sessions they selected during registration and may be required to show their name badge for entry into training rooms.


Where can I find information about the event schedule?

You can find information about the event schedule in two places:

  1. Session Schedule 
    The session schedule and descriptions are available on the ‘Agenda’ tab or at ojfsda.org/agenda. This information is linked for download directly below the chart overview.

  2. Detailed Agenda
    For a comprehensive schedule, including non-session activities, registered attendees must access the detailed agenda through the event app. Look for the 'Agenda' icon after you have been granted access.
    The app provides the most current and specific details about times and topics as well as any updates.


What if a session does not appear as an option on the registration form?

It typically means that session is already full. In such a case, you should select another available training and contact us to be placed on a waitlist. Openings will be filled in the order waitlist requests were received. You will be notified by email if your session schedule changes.


Where can I review my registration information?

You can review your registration information in a few ways:

  1. Registration Confirmation Email
    Check your inbox, including spam folder. This email shows your registration type and details the sessions you are registered for.

  2. Event App
    Once you have access to the event app, you can navigate to the 'Agenda' icon and look for the 'My Schedule' section.

  3. Contact Us
    If you cannot find your confirmation email and have yet to be granted app access, contact us to inquire about your registration.


Can I change my registration?

Yes, although you cannot log back in to edit an existing registration, changes can be made by submitting a written request before registration closes provided there are open seats available in the session(s) of interest. Requesters should include the three-digit number for each session they wish to change.

Please do not submit another registration as this could result in duplicate fees for which the registrant or their billing entity will be responsible.


How do I know if I am submitting a duplicate registration?

Once you have logged in or created an account using the registration link and entered the attendee information on the first screen, when you reach the session selection screen, a blue notification box will appear stating, "Note: The email address entered on the prior screen is already assigned to a registrant attending this event." If you see this, please stop the process immediately and notify us. Even if you do not complete the process, the duplicate registration you started may still be recorded as a billable registration.


How do I pay my registration fee?

Payment can be made by credit card before the conference or by invoice after the conference. Either payment method can be selected during the registration process. If paying by invoice, ensure your contact information, including your employer, is accurate.

Note that autofill information is often inaccurate, especially in the 'County Agency/Organization' field. Please double-check all information before creating an account or completing your registration. If you need assistance updating your user profile, contact us.


What do I do if I have a comp or promo code?

If you have a discount code, including for those awarded an APS scholarship, enter it in the designated box during registration. If entered incorrectly, the code will not be accepted. Once applied, the discount will be reflected upon selecting 'View Summary' on the registration form.

Member agencies do not require a code for their complimentary registrations as these are automatically applied before billing.


Are any meals included in the registration rate? 

Breakfast is included and available on the second day until the start of breakout sessions. No other meals are included in the registration rate. On the first day, coffee and tea are available through the opening keynote, attendees enjoy a 1.5-hour lunch break to visit local restaurants, and an afternoon refreshment break offers snacks and beverages. Those who choose the Greater Columbus Convention Center's food court should expect long lines.
Please indicate dietary restrictions during the registration process. If your specific restriction is not listed, contact us with specifics as soon as possible after registering.


What are my onsite registration options?

You will need your name badge prior to attending your first breakout session. Avoid the rush by registering early the afternoon before the conference from 3-6 PM or daily during the conference starting at 7:30 AM.


What is the cancellation policy?

Request for cancellation must be made in writing via email by the following refund dates. Cancellations by phone will not be accepted.

  • 100% refund for cancellations received by April 10, 2025.
  • 50% refund for cancellations received by April 23, 2025.
  • 0% refund for cancellations received after April 23, 2025; a replacement will be accepted but no refunds will be issued.

If payment is by invoice after the conference, any outstanding balance will be billed based on the cancellation date. Registration fees for no-shows are nonrefundable and will not be waived. Multiple registrations will incur charges for each registration.

For 'Pay by Check via Mail' payments, the county agency/organization is responsible for fees regardless of attendance. It is the registrant's responsibility to cancel their registration in accordance with this policy.

If payment is by credit card, processing fees are nonrefundable.

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LODGING


What is the main hotel?

The Hyatt Regency Columbus (350 N High St, Columbus, OH 43215) hosts the entire conference.


Are there hotels with a group rate available? How do I reserve these rooms?

Yes, three area hotels offer a group rate for the conference, and there are many other downtown hotels within walking distance. Details about each block with a group rate can be found on the 'Hotels & Parking' tab or at ojfsda.org/hotel. To secure the group rate, make your reservation through the provided link or request an association-managed hotel accommodation.


When can I book my hotel?

You can book your hotel in conjunction with the opening of event registration, which is approximately two months before the event. We recommend booking early once registration opens as all reservations are subject to hotel availability.


If I make an association-managed hotel reservation, does my tax exemption status apply?

No. If you make your hotel reservation through OJFSDA, the association's exemption status applies and your per night reimbursement rate will include city tax.

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EVENT APP


What is the app?

The Results@Hand ConferenceBeat Event app is the central information hub for the conference, providing essential details and updates spanning from before to after the event. Attendees rely on the app onsite, replacing traditional printed programs. The app most notably features personalized schedules, real-time notifications, and direct access to session materials. We encourage attendees to explore the app in advance to familiarize themselves with its functionalities and optimize their experience.


How do I download the app?

AFTER you have been notified of being granted access and BEFORE you arrive:

  1. Search for the R@H ConferenceBeat Event App in your app store
  2. To receive push notifications, allow notifications if prompted
  3. Select 2025 OJFSDA Annual Training Conference from the list of Current Events
  4. Tap Go to Event
  5. Click Sign In
  6. Enter the email address used during registration
  7. Use default passcode: Inspire2025


What if I prefer not to download the app?

Participants who prefer not to download the app on their work or personal device must use the web-based version. Printed materials will not be provided.

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VOLUNTEERS


What are conference volunteers?

Our dedicated volunteers play an essential role in ensuring the smooth operation of the conference. Serving as session leads and monitors, they help sessions start smoothly and provide support throughout. Leads pick up a packet before their session and present a brief script to begin it. Monitors offer additional support, especially in larger session rooms, and are poised to step into the lead role if need be. Leads and monitors are assigned to sessions they are registered for. First-time volunteers attend a brief virtual orientation the week before the conference to familiarize themselves with their responsibilities.


Do volunteers receive a discounted registration rate?

No. However, they have access to exclusive amenities such as a dedicated volunteer room stocked with snacks and goodies not available to other attendees. Each confirmed volunteer also receives a small token of our appreciation.


How do I become a volunteer?

Check the box at the bottom of your registration form if we can count on you to join us! 

Already registered? Contact us to be added to the volunteer schedule before registration closes.

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HAVE ANOTHER QUESTION?

Contact Conference Coordinator Becca Krelko at rkrelko@ojfsda.org or call our office at (614) 221-3688 ext 4.

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