In addition to consistent and reliable attendance, the following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Refer to the Comprehensive Position Questionnaire (CPQ) for this position for percentages of time.
Conducts phone and in-person interviews with applicants; advises clients or public with questions regarding available assistance programs and Medicaid; provides customer service; explains program requirements and benefits as established by the federal, state and County office; makes referrals to other agencies and programs.
Prepares and maintains case records; reevaluates benefit issuance based on information reported and verified by client and other government agencies; verifies documentation; reviews and evaluates budgets to ensure correct allotment and issuance of benefits; approves or denies applications within the established timeframes according to policy; makes corrections in case records as identified by quality control to maintain accuracy.
Communicates with other government and community agencies along with employers, landlords and service providers.
Processes reports and alerts to ensure clients remain eligible for benefits.
Reviews cases of overpayments and under issuance of benefits; collects evidence and prepares documentation to support the action taken by the agency; presents collected evidence on behalf of the Agency to the State Hearing Officer or others as needed.
Receives notice of possible erroneous issuance of benefits on a case; researches cases to determine cause of error; calculates the amount of erroneous benefits that were issued.
Attends meetings and trainings to remain current on program changes.
Associate's degree (including completion of at least one course in English, Math, and Social Services, e.g. social work, psychology or sociology), or any equivalent combination of education, and experience that provides the requisite knowledge, skills, and abilities for this job. Valid driver’s license required.
Please send completed employment application* and resume to: Wood County DJFS, Attn: Kelly Ziegler, 1928 E. Gypsy Lane Rd., Bowling Green, OH 43402; fax to 419-373-3976; or email to firstname.lastname@example.org
Expires on 4/30/2019
*Application can be downloaded at https://www.co.wood.oh.us/commissioners/employment/default.html