Crawford County Clerical Specialist 3
Receptionist duties: greets clients and visitors to office, has them sign in, determines what they are there for, and directs them to proper staff when appropriate. Answers phone calls and transfers to appropriate staff person. Answers client questions by checking file or retrieving data from agency systems. Handles information only calls. Takes messages when necessary.
Specialized clerical tasks: assists visitors in agency Resource Room as to utilizing the tools available for employment seeking purposes, monitors required client’s attendance in Resource Room, monitors overall appropriate usage of the Resource Room computers and phones, assists clients in registering for work and answers basic questions about OhioMeansJobs. Refers qualified applicants to employment. Scans all incoming documents into Northwoods system. Maintains job boards and job search resources in resource room and lobby. Types resumes or directs clients to resume writing resources. Reserves conference rooms and visitor offices for employers and visitors as needed. Processes all new referrals to Work Activities unit from Income Maintenance unit. Reviews Ohio Benefits system to ensure referrals are accurate. Enters information into agency systems for tracking and scheduling. Prints and mails appointment letters for group assessments. Scans all appointment letters into Northwoods system and notates in Ohio Benefits. Answers basic questions from clients re: appointments, good cause, rights and responsibilities, and participation as needed.
Twelve months experience as a Clerical Specialist 2, 10112. OR formal education in arithmetic that includes addition and subtraction and reading and writing common English vocabulary. Also requires one course or six months experience in typing or keyboarding and one course or six months experience in word processing. In addition, applicants must have an additional twelve months previous clerical experience in a position similar to a Clerical Specialist 2, 10112. OR education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
If you are interested and you meet the qualifications, an application, cover letter and resume can be emailed to: Andrea Truex at Andrea.Truex@jfs.ohio.gov OR sent by mail to: ATTN: Andrea Truex, Crawford County Job and Family Services, 224 Norton Way, Bucyrus, OH 44820