Position Overview:
Champaign County Department of Job and Family Services is seeking a highly organized, customer-focused Receptionist/General Clerical Support professional to serve as the first point of contact for visitors and consumers at both our Main Lobby/OhioMeansJobs (OMJ) Center. This role is essential in ensuring smooth front desk operations, providing accurate information, and supporting various clerical and administrative functions across the agency.
Key Responsibilities:
Main Lobby Duties
• Greet and assist visitors and consumers; advocate for consumer rights.
• Provide basic program information and direct individuals to appropriate units.
• Process and scan documents, including child support payments, PA overpayments, and other agency payments.
• Manage incoming and outgoing mail, including sorting, scanning, and distribution.
• Assist with fingerprinting, file maintenance, and document shredding per retention schedules.
OMJ Front Desk Duties
• Open/close OMJCC office; maintain lobby cleanliness and stock supplies.
• Answer phones and direct inquiries; assist visitors with sign-in, orientation, and technology use.
• Monitor visitor computer usage and ensure compliance with usage agreements.
• Troubleshoot basic equipment issues and assist with job search resources.
• Support employer communications and job postings; respond to website inquiries.
• Assist job seekers with resumes, cover letters, and UI claims.
General Clerical Support
• Take meeting notes and assist with special projects
• Provide backup for bank/mail runs and assist with equipment inventory.
• Offer clerical support to various program areas as needed.
• Participate in planning and executing employee engagement activities.
Minimum Qualifications:
• Strong written and verbal communication skills.
• Exceptional customer service skills with the ability to respectfully respond to customer frustrations and advocate for consumer rights.
• Proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Ability to work concurrently on multiple tasks and projects while maintaining attention to detail.
• Must be adaptable and willing to work in a collaborative team environment.
To Apply:
Qualified applicants should submit their cover letter and resume by November 14, 2025, to:
Human Resources at champ_careers@jfs.ohio.gov