POSITION DESCRIPTION
Tuscarawas County Prosecutor/Child Support Enforcement Agency
CLASSIFICATION TITLE: Case Intake Specialist-CSEA
FLSA STATUS: Non-Exempt EMPLOYMENT STATUS: Full-time
FLSA TYPE: Non-Bargaining REPORTS TO: Unit Supervisor
CIVIL SERVICE STATUS: Classified UNIT: Case Intake
Under general supervision, performs tasks related to the establishment of paternity, and establishment, modification, enforcement, collection, and termination of child support orders. Responsibilities may include one or more of the following specialty areas: case intake, paternity and support establishment.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans with Disabilities Act, in accordance with the requirements of that Act.
Other duties as assigned.
Computer; printer; copier; fax machine; telephone; switchboard; postage machine; other standard office equipment; audio/video projector; calculator, and audio tape machines and automobile on occasion to attend trainings and conferences.
CSEA staff; Case participants; court representatives; Judges; Magistrates; attorneys; law enforcement representatives; representatives of other governmental agencies and offices; witnesses; and general public.
The employee may negotiate, use or work with or in the vicinity of emergency plans for evacuation purposes, fire plans for the prevention of fire hazards, flammable and combustible liquids, personal protective equipment, eye and face protection, hand protection, the handling of material and supplies, human blood and bodily fluids, or other potentially infectious materials, hazardous chemicals, and weapons.
General Duty: Safe and Healthful Workplace: The employee sits for extended periods of time operating and viewing a computer. The employee has contact with violent or emotionally distraught persons.
USUAL PHYSICAL DEMANDS
The following physical demands are typically exhibited by position incumbents performing this job’s essential duties and responsibilities. These physical demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
While performing duties of this job, the employee frequently sits for extended periods of time while conducting research, reading files and performing other related duties. Employee frequently talks and hears over the telephone and in person. Vision demands are normal, except can include close, detailed vision when operating the computer, with the ability to adjust focus for close work. Employee may sit for extended periods of time while operating or traveling in a vehicle to and from worksites.
Employee must walk daily between county parking lots, CSEA and Tuscarawas County Court of Common Pleas which will result in periodic exposure to extreme weather conditions including rain, snow and ice.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: Computer operations (e.g., Proficient in Microsoft Office Suite, Word-processing/data entry); research techniques; legal terminology contained in court or administrative support orders; Office practices and procedures; email; Novell, Microsoft Office and Outlook, SETS, CRIS-E (Can be Developed after employment, prior experience a plus); court system processes pertaining to child support; child support location practices and requirements, investigative methods, standard office practices and methods; office procedures and work rules; in person and telephonic customer service techniques; basic mathematical skills; clear communication skills both oral and written; Ohio Child Support Program Manual; Tuscarawas County CSEA policy and procedures (Developed after employment)
Ability to: Develop and maintain effective working relationships with fellow employees, attorneys, case participants, other governmental representatives and general public; apply principles to practical work situations; maintain productivity and friendly working atmosphere; maintain confidentiality of confidential and sensitive subject matter; recognize threshold issues; communicate effectively in writing; handle and coordinate large case load; comprehend a wide variety of basic and complex technical, written material; carry out verbal and written instructions; maintain accurate records; make independent decisions within the position duties; complete child support program documentation; post information and data into computer and case file accurately; draft documents accurately and timely; proofread materials; add, subtract, multiply and divide whole numbers; calculate percentages, fractions and decimals; gather, classify and organize information in a clear and logical manner; maintain work, files and desk area in an organized manner; and effectively communicate basic child support program legal issues to lay persons.
Skill in: Word processing (Proficient in Microsoft Office Suite 2007-2013;operation of standard office equipment; operation of job related software applications; typing; data entry; oral and written communication; interviewing techniques; organization; oral and written communication; problem solving and multi-tasking.
QUALIFICATIONS
An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. Examples of acceptable qualifications are:
Experience in organizing and prioritizing work and in meeting deadlines; demonstrated ability to work cooperatively with staff and supervisor and to work independently; professional office etiquette; self-motivation; good judgment and attention to detail. Experience in customer service or other consistent interaction with the public; and demonstrable ability to perform the essential functions of the position.
Previous experience in a Family Services Agency (CSEA preferred);
An Associate’s Degree or Certification in Office Administration; Legal Assisting; Paralegal or other like areas plus customer service experience
Job Applicants must pass a basic word processing/typing, mathematical, and other tests as determined by the Employer during the initial interviewing process.
LICENSURE OR CERTIFICATION REQUIREMENTS
Maintains valid Ohio Driver’s License.
This job description in no manner states or implies that these are the only duties and responsibilities to be performed by the employee filling this position, who will be required to follow instructions and perform any duties required by the employee’s appointing authority, supervisor or designee.
MANAGEMENT APPROVAL
Director: ____________________________
Date: ______________________
EMPLOYEE UNDERSTANDING AND AGREEMENT
I understand, and will perform, the duties and requirements specified in this job description.
I have reviewed and understand the most current copy of the Tuscarawas County Personnel Policy Manual, and any additional polices adopted by the Tuscarawas County Child Support Enforcement Agency.
Employee: ______________________________
Date: _ ___________________