Delaware County Workforce & Income Maintenance Administrator

Delaware CDJFS

Job Description:

The Workforce and Income Maintenance Administrator organizes, plans, develops, implements and monitors the workforce and income maintenance programs for the division. The Administrator performs direct and indirect supervisory functions for the division. The Administrator collaborates with community agencies, county, state and federal agencies and provides technical assistance and training to staff within the division. The Administrator reports directly to the Director of Job & Family Services.

Job Standards:

Bachelor’s degree in Human or Social Services, Education or Sociology or a related field or minimum of six (6) years related work experience. Minimum of two years’ experience in program administration involving social welfare or client services and supervisory experience. Must meet and maintain qualifications for driving on county business as a continued condition of employment. All required licenses and certificates must be maintained as a condition of continued employment.   

Essential Job Functions:

Performs direct and indirect supervision for the Workforce and Income Maintenance division, which includes workforce services, public assistance (SNAP, TANF, OWF, and Medicaid), Fraud, Prevention, Retention Contingency, and other programs as assigned;

Interviews candidates for hiring, recommends hiring, promotions, and other changes to an employee’s status; ensures that employees receive orientation in services and development training; monitors the work of the division through reports and available technology; ensures work is completed in a timely manner; evaluates employee performance and maintains proper records; administers discipline; advises Director and division management staff on personnel and human resource issues;

Ensures effective communication of information to all division employees and to other divisions; provides leadership and guidance to staff in fulfilling their responsibilities; identifies, coordinates and evaluates training of employees; monitors compliance with bargaining unit contract and SCDJFS PPM; determines and recommends need for new staff members; conducts staff meetings; meets with subordinates regarding any grievances; assigns and reviews the work of subordinates;

Organizes and directs the development, planning, implementation and monitoring of all programs within the division;  evaluates division programs; develops and implements state and agency policy and procedure for the division; ensures and monitors operations for the compliance with state and federal guidelines;  responds to client complaints; ensures quality assurance activities; assists with emergency response situations; ensures preparation of statistical and fiscal reports; reads and analyzes new material relevant to the division programs; plans needed client services programs;

Assists in budget preparation and fiscal contracts for the division; facilitates problem resolution; provides backup to management staff within the division in their absence; coordinates complex/or confidential cases; coordinates/provides technical assistance and training to division management staff and other agency employees;

Performs, in collaboration with the Director of Communications for the Board of Commissioners, public relations duties with community and elected officials; promotes the Department of Job and Family Services Workforce and Income Maintenance divisions to the public; collaborates with community agencies/ groups, county, state and federal agencies, community employers, partners and training entities, etc., to coordinate comprehensive service delivery; responds to client, public and other government agency concerns and resolves conflicts; maintains a working relationship with other county departments and the public;

Maintains and increases knowledge and skills through attendance at meetings, conferences, training seminars and in-services training sessions; prepares and maintains records and reports; attends meetings and serves on committees/workgroups as assigned;

Demonstrates regular and predictable attendance;

Attends various training sessions, video conferences, and workshops.

Performs typing, word processing, and related computer operations;

Works overtime and outside of typical work schedule/business hours as required;

Application Details:

Please apply online at:

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