Clark County Eligibility/Referral Specialist 1


Position Title: Eligibility/Referral Specialist 1
Location/Department: Job & Family Services/ BenefitsPlus Division
Supervisor: Eligibility/Referral Supervisor 1
Starting Hourly Pay Rate: $14.41 + 3% increase after successful completion of probation
Pay Range: C
Classification: Full-time, Classified, Non-exempt
Date Issued: March 10, 2020
Application Deadline: Open until filled. First review of applications will begin March 24, 2020
This position is in the Bargaining Unit.


Maintains communication with public assistance customers who have previously been determined to be eligible for public assistance. Determines initial and on-going eligibility for Prevention, Retention, Contingency emergency assistance, child care, and transportation services which includes interviewing applicants, collecting necessary program verifications, documenting customer needs, discussing service alternatives, assisting in the location of services, making contact with service providers, initiating referrals, and scheduling appointments. This position requires the ability to work in a fast-paced pressured environment, maintain accurate records, the ability to multi-task and remain calm and professional at all times.

Answers all incoming phone calls, as needed.

Develops and maintains case files including case notes and tracking systems on all customers. Completes required reports.

Performs miscellaneous tasks as required. This position requires the ability to respond to phone, email, mail and fax inquiries. Attends hearings, training and meetings regarding public assistance, social services related training and other educational programs.


  • High School Diploma or GED required.
  • Previous training and/or experience in a human services related field.


  • Post-secondary education in a Human Services related field.
  • Excellent customer service skills.
  • Ability to communicate effectively in writing and orally with individuals from diverse backgrounds.
  • Ability to manage diverse tasks.
  • Must be proficient in use of Word and must be able to quickly learn other computer programs as needed.

Note: Additional consideration may be given for years and types of experience and education beyond the minimum and preferred qualifications, knowledge, skills, and abilities.


  • 12 Paid Holidays
  • Ohio Public Employees Retirement (OPERS)
  • Health, Dental, and Vision Insurance
  • Disability & Life Insurance
  • Tuition Reimbursement
  • Sick & Vacation Leave
  • Opportunities for Growth & Promotion


Applicants interested in the above named position are to submit an employment application, and a resume and a letter of interest to the Springview Government Center, c/o Clark County Personnel Office, 3130 East Main St., Springfield, Ohio 45505, or fax to (937) 328-2486, or email Please be sure to specify skills and experience applicable to the position for which you are applying. Applications may be obtained in the Personnel office or online at

*Applicants needing accommodation for completing application or interview,
please contact the Human Resource department at 937.521.2015.
CCDJFS is an Equal Opportunity/ADA Compliance Employer, M/F V/H
CCDJFS does not discriminate on the basis of race, color, national origin, ancestry, sex, genetic information, sexual orientation, religion, age, disability or military status.

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