Crawford County Eligibility Referral Specialist 2
Conducts screening at intake; Interviews applicants for all programs; Determines initial and on-going eligibility for appropriate program. Assists applicants in the application process, advises applicants about rights and responsibilities. Provides information about eligibility factors. Coordinates efforts with other agencies by selecting and referring eligible applicants to special programs or services. Performs follow-up activities on all referrals. Uses all applicable computer systems to process cases and provide quality customer service.
Performs case management and recruitment activities. Maintains case files, processes required forms, and monitors case activity for continued eligibility. Shares pertinent information with inter-agency department; works with clerical staff and management to provide continuity in departmental procedures. Processes overpayments and under issuances. Tracks involvement in work activities. Prepares and presents evidence and testimony for hearings.
May perform various clerical or reception duties as needed. Maintains files accordingly to records retention schedule.
Prepares reports, statistical summaries and other documents for submission to supervisor. Attends training activities, seminars, workshops or meetings related to job related functions. Performs other duties required by supervisor or administration.
One year experience as an Eligibility Referral Specialist 1 or equivalent education, training and/or experience.
Submit application and resume with cover letter to the attention of: Julie Shay