Allen County Supportive Services Case Manager



  • Determines eligibility for clients applying for childcare services, including information gathering and documentation of income and resources. Completes necessary paperwork and data entry on client caseload and childcare providers for effective case management. Maintains ongoing case load of active clients. Completes required reports.

  • Conducts all interviews, inspections, and reference checks necessary to approve or deny applications to be childcare providers. Conducts ongoing evaluations and re-certifications of childcare providers. Investigates complaints which allege childcare providers to be out of compliance with State or local regulations or policies. Documents results of such investigations and completes related forms and reports. May provide technical assistance and training to childcare providers. Monitors and tracks provider participation in training.

  • Determines eligibility for Title XX, PRC (Prevention, Retention and Contingency), and other Social Service programs. Completes client budget of household expenses. Contacts third party (e.g., landlord, car dealer, utility company, etc.) to confirm plan of assistance. Arranges for needed services. Completes data entry and arranges for services as needed. Maintains accurate records. Completes needed correspondence and documentation. Assists with Information and Referral (I & R) through initial interview or telephone conversations. Assesses client’s needs and makes appropriate referrals to other social service agencies in the community.

  • Attends meeting and training sessions at the State and local levels to learn new methods, regulations, and policies. May do public speaking to external partners regarding childcare and/or other social services.

  • In conjunction with the OhioMeansJobs Center, administer the Re-Employment Services and Eligibility Assessment (RESEA) program. Conduct eligibility assessment to determine barriers to reemployment and create individualized plan to provide work search activities and services to assist with re-entering the workforce.

  • Other duties as assigned (e.g., filing, correspondence, attends trainings and meetings, public speaking to inform public of services, assists other employees, assists in training interns, etc.). Regular, predictable attendance is an essential function of the position.


  • Candidate must be proficient in Microsoft Word, Excel, Access, and Outlook

  • Candidate must have undergraduate major core coursework in behavioral science, social science, business or education, one course or six months of experience in interviewing techniques, and one course or six months of experience in typing, keyboarding, or word processing

  • Or education, training, and/or experience in an amount equal to the Minimum Qualifications stated above

  • Completion of a baccalaureate degree in business, behavioral science or social science, or related field is strongly preferred


Knowledge of: Budgeting, Public Relations, Interviewing

Ability to: Deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; interpret variety of instructions in written, oral, picture, or schedule form; define problems, collect data, establish facts, and draw valid conclusions; comprehend and record figures accurately; add, subtract, multiply, and divide whole numbers; calculate fractions, decimals, and percentages; comprehend simple sentences with common vocabulary; copy material accurately and recognize grammatical and spelling errors; complete routine forms; maintain accurate records; originate routine business letters reflecting standard procedures; understand manuals and verbal instructions which are technical in nature; use proper research methods in gathering data; work alone on most tasks; answer routine telephone inquiries from public; handle sensitive inquiries from and contacts with officials and general public; resolve complaints from angry citizens and government officials.

Candidates who meet the minimum qualifications and possess the necessary skills, knowledge, and abilities as listed above will also be evaluated on their aptitude, education, experience, health and physical fitness, training, performance evaluations, personnel file, records of tardiness and discipline, the results of any employer-administered examinations, and seniority.


  • $18.75 - $20.50 per hour depending on education and completion of probation

  • Monday - Friday (37.5 hours per week) 8:00 a.m. - 4:30 p.m.

  • 12 paid holidays

  • Vacation time

  • State retirement system

  • Work/Life Balance

  • Medical, dental, vision, and life insurance

  • Work 7.5 hours a day PLUS PAID LUNCH


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