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ODJFS Warns Against SNAP Scam

The Ohio Department of Job and Family Services (ODJFS) reports it has learned of a potential Supplemental Nutrition Assistance Program (SNAP) scam where some SNAP recipients have been connected to a fraudulent customer service number and were asked to provide a credit card number so that they could be charged “shipping fees” for a new Ohio Direction/EBT card. Some also were told they had won a cruise or $100 gift card and were asked for other personal information.

ODJFS stresses that it "never asks customers to provide credit card numbers, and customers are not charged to replace their cards."

Anyone needing assistance with their SNAP account, including obtaining a replacement card, should call 1-866-386-3071 (toll-free) or contact their county department of job and family services. Contact information for local county departments of job and family services can be found online at

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